Reset two-factor authentication
You can force a user to reset their two-factor authentication app on the next login. This is needed if the user wants to:
Use a new mobile device instead of the old one – for example, if the user lost their device, and wants to set up a new device for two-factor authentication without being able to enter a one-time password from the old device first.
Use two mobile devices at the same time – for example, if the user changes to a new phone, but wants to use both phones to log in during the transition. .
Using a new device instead of the old one
To force a user to reset their two-factor authentication on a new device instead of the old one:
Open the User management view in FA Admin Console app.
Find the user and click the table row to open the User details pane on the right.
Click Disable two-factor authentication in the Two-factor authentication block. Then click Enable two-factor authentication.
After this, your user is requested to set up their authentication app again on the next login.
Using two devices at the same time
To force a user to reset their two-factor authentication app on a new device in addition to the current one:
Open the User management view in FA Admin Console app.
Find the user and click the table row to open the User details pane on the right.
Click the Edit user info button at the top of the User details pane.
Choose Enable two-factor authentication on next login and click Submit.
After this, the user is required to input the one-time password from their current setup first, and then set up another two-factor authenticator app. For the next logins, the user can choose the authenticator app on the login page. They can remove one of the apps through their account settings if they wish.
