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Fix a mismatch

You can fix a mismatch in one of the ways:

When all mismatches are resolved, the reconciliation status switches to "Finished". You can view all reconciliations in the reconciliation history (see Track changes and view history).

Correct the system value

To correct the value stored in the FA system:

  1. Find the portfolio position or cash account: click Open in other app - Arrow up-right in the item details.

  2. Correct the values in the position or cash account transactions.

  3. Open FA Operations and rerun reconciliation:

    • For the item (click Rerun reconciliation - FA Operations in the item details).

    • For the whole data source (open the reconciliation and click Rerun reconciliation).

After you fix the system value and rerun the reconciliation, the item status is updated to "Fixed".

Have a mismatch corrected by your counterparty

After a mismatch is corrected by your counterparty, make sure the data is updated in FA Operations:

  1. Close the current reconciliation with incorrect data. See Close reconciliations.

  2. Upload the corrected data in FA Operations:

    • If your system is set up to receive external data automatically, you will see the new reconciliation data in FA Operations as soon as your counterparty makes it available.

    • If you upload the reconciliation file yourself, you need to obtain the file with the corrected values and upload it to the system. The corrected values will be available after upload is complete.

Mark a mismatch as solved

In case the mismatch is a known issue, you can mark it as solved:

  1. Open the mismatch (click View item).

  2. Click Mark as solved and save the changes.

After you mark a mismatch as solved, the item status changes to "Fixed" and can't be edited.

Mark selected mismatches as solved

To mark multiple selected mismatches as solved:

  1. Select the mismatches in the list of reconciliation items and click Edit rows.

  2. (Optional) Edit the comment. If any of the mismatches already has a comment, it is replaced with the newly added one. To remove comments from all selected mismatches, choose Edit comment and leave the Comment field empty.

  3. Click Mark as solved and save the changes.

After you mark mismatches as solved, the item status changes to "Fixed" and can't be edited.

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