Import Mandate request response files (pain.012)
Steps to import Mandate request response files
Go to Tools - Import file - Payment material…
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Press Choose File and select the pain.012 file you got from the Bank.
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Press Upload
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Press Confirm Upload
Note
If you want to automate the file transfer to and from the bank, check Automate file transfer for Mandate and Direct Debit payments documentation.
Mandate import status check
A couple of minutes after the file has been uploaded, you can check status of the imported files by going to Tasks view.
Approved mandates
Accepted mandates are shown as Mandate accepted [date time] in the Task view. By clicking on the task you can see what file it refers to.
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When mandate is accepted, the account tag changes from Mandate-Pending to Mandate-Accepted.
Rejected mandates
Rejected mandates are shown as Mandate was rejected[date time] in the Task view. By clicking on the task you can view details about the rejected mandate. The task shows the reject code (e.g. A02) and a more descriptive reject text (e.g. Incorrect account number) from the bank.
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When mandate is accepted, the account tag changes from Mandate-Pending to Mandate-Rejected.
Errors
If there are errors, such as account in file does not match any account in FA, a Task named Error in mandate approval [date time] will appear. By clicking the task more info will be available.
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