Services
Onboarding
Onboarding services are offered in four different-sized plans. The table below shows how many sessions are included in the onboarding, depending on the plan’s size. Support is always included (x=included).
A session is defined as one meeting between the client and an FA consultant. Sessions differ in length, depending on their type. Scoping and planning sessions usually last 2-4 hours, basic training and migration training last approximately 4 hours each, and workshops are each a full day. The length will be planned in detail together between the client and the FA consultant. Sessions can be split up into shorter sessions if one full day cannot be arranged.
Scoping and planning sessions happen before the actual start of the onboarding and this is the time to agree on the agenda of the sessions included in the onboarding and also decide the start and end date of the onboarding.
Onboarding closure is the final session where the onboarding is closed. This occurs when the onboarding has been finalized and the client is ready to be handed over to FA customer support. In this session, the client and the FA consultant go through the onboarding together, checking that all client-related business flows that were decided during the scoping are covered and that the client can now use the FA system in its business.
Onboarding length depends on the chosen plan size and this is the recommended maximum calendar time from start to end of the onboarding. During this time support is included as per above. After the onboarding recommended time is past and it has been a successful onboarding, continuous extra support and/or sessions can be added based on time and material. Successful onboarding means that all sessions have been held by FA according to scoping agreed between client and FA consultant before start of the onboarding.
See Onboarding for more details of the content of the onboarding service.
Activate | Automate | Accelerate | Advance | |
|---|---|---|---|---|
Scoping and planning (nb) | - | 2 | 2 | 2 |
Basic training (nb) | 1 | 1 | 1 | 1 |
Migration training (nb) | - | 1 | 1 | 1 |
Workshops (nb) | 1 | 4 | 8 | 12 |
Onboarding Closure (nb) | 1 | 1 | 1 | 1 |
Total sessions (nb) | 3 | 9 | 13 | 17 |
Support | x | x | x | x |
Length (months) | 2 | 3 | 4 | 5 |
Additional services
FA provide additional services that can be purchased from FA Solutions. Those services are paid by the hour. The table below describes what services are optional (o=optional) for each plan size.
See Additional services for more details of the services.
Automate | Automate | Accelerate | Advance | |
|---|---|---|---|---|
Data migration | o | o | o | o |
Customization* | o | o | o | o |
Training | o | o | o | o |
Workshop | o | o | o | o |
Other consultation | o | o | o | o |
*Allowed customizations depend on the plan size.