Log in to FA for the first time
When you log in to FA for the first time, you need to set your password. If you have two-factor authentication turned on, you also need to set up the authentication app on your mobile device.
Log in with username and password
Open the login page and click Forgot password?. Enter your username and click Submit.
Open the email you received from FA and click the link to reset credentials.
The “Reset password” email is sent from no-reply@email.fasolutions.com and is valid for 5 minutes.
Set your password by entering it twice on the Update password page that opens.
The password must contain:
- At least 8 characters.
- One small letter.
- One capital letter.
- One number.
Your password must differ from your username.
Re-enter your username and password on the login page that opens.
You are logged in to FA.
Log in with two-factor authentication
Install Free OTP or Google Authenticator app on your mobile device.
Open the login page and click Forgot password?. Enter your username and click Submit.
Open the email you received from FA and click the link to reset credentials.
The “Reset password” email is sent from no-reply@email.fasolutions.com and is valid for 5 minutes.
Open the app and read the QR code from the Mobile authenticator setup page that opened on Step 3.
Scanning the code provides your app with information required to generate verification codes for your next logins.
Enter the verification code from the app in the One-time code field and click Submit.
Set your password by entering it twice on the Update password page that opens.
The new password must contain:
- At least 8 characters.
- One small letter.
- One capital letter.
- One number.
Your password must differ from your username and from the previous 3 passwords.
Re-enter your username and password on the login page that opens.
You are logged in to FA.